New site under construction. Some sections may change. Reach me at hello@rociosantos.com.

Rocio Santos
Available for projects from October 2026

I design payments and platform UX for FinTech and PropTech teams.

Independent product designer, 8+ years in multi-sided platforms and financial workflows — the moments where getting it wrong costs someone money. Melbourne based, working with teams in AU, NZ and the US.

Best fit
FinTech, PropTech, multi-sided SaaS
Engagements
2 weeks to 3 months
Currently
Payments UX, Kolmeo
$4B+
rent processed through platforms I designed
30%
fewer payment support tickets at Kolmeo
100+
organisations using products I shipped
8 yrs
FinTech, PropTech and SaaS, in-house and independent

How I work

3 engagements

Design sprint

2 weeks

One hard problem, framed and prototyped. For teams who know something is broken but can't agree on what.

·Problem framing workshop·Clickable prototype·5 user sessions + findings
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0→1 product design

6–12 weeks

A new product or a new surface, taken from nothing to shipped. Embedded with your squad, not adjacent to it.

·Research through to handoff·Working prototypes, not decks·Compliance built into components
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Design system audit

3 weeks

For teams whose UI has drifted. I map what exists, name what's missing, and leave you the tokens and rules to hold the line.

·Component + token inventory·Prioritised gap list·Documented system handover
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Rocio took the messiest part of our platform and made it legible. She came back with the eleven states nobody had named, and the roadmap wrote itself.
Name Surname
Head of Product, Kolmeo
She's the rare designer who ships. Three platforms out the door in eighteen months, and every one of them held up under real customers.
Name Surname
Co-founder, Brandollo

Selected work

3 projects

Craft

Pegados Collage Studio

Outside client work I make collage art and run Pegados Collage Studio — workshops, prints, and a small product line.

Collage 01
Collage 02
Workshop
Pegados product

About

I don't just design screens. I design the way people move through systems, make decisions, and get things done.

Work with me →

Got a payments problem?

Twenty minutes, no deck. Tell me what's broken and I'll tell you whether I'm the right person — and who is, if I'm not.

Best fit: FinTech, PropTech or multi-sided SaaS teams with a payments, onboarding or platform problem. Less good fit: brand and marketing sites, or logo work.